Customer's Seagate hard drive came out of an Alienware laptop that was freezing upon boot up causing the Windows operating system loading to stall. Per customer's description, prior repair and data recovery attempts by a computer shop nearby were unsuccessful.
Our staff picked the drive up from the customer's business.
Internal drive in the laptop was a Seagate 2.5" HDD, specs:
500GB Seagate Momentus
Part Number: 9RT143-033
Failure: the internal drive sustained degradation where bad sectors began developing, subsequently causing the hard disk drive to fail. Critical SMART element was corrupt and inaccessible. Further mechanical tests indicating weak or bad read-write component. This case was categorized as a mechanical and logical data recovery.
Solution: HDD's firmware were modified to prevent drive's own internal error scanning activation and operation with the goal of minimizing further damage. Donor drive were sourced and failed Seagate HDD were mechanically rebuilt with healthy components. Binary sector-by-sector copy of the failed HDD were created using advanced data recovery hardware based equipment to a healthy drive based on MFT Map of the several existent partitions. Upon imaging process completion, the files were extracted to a brand new USB interface Toshiba external drive. A file list was provided to the customer for review. Upon files review confirmation from the customer, the recovered data was transferred onto a USB3.0 Toshiba Canvio external drive, which was then delivered to the customer.
Notes: Donor costs were included in the recovery as courtesy.
Donor was purchased from www.donordrives.com
Outcome: Customer was happy stating "Have a Happy Thanksgiving! Thank you."
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