Most Western Digital My Passport external drives fail as result of some sort of physical shock, falling off the desk, falling out of bag, dropping the computer while external drive is connected, etc. Typically, data recovery service with significant damage is very costly, challenging and time-consuming.
Fortunately, for this customer in Woburn, MA, the physical impact was minimal and a full recovery was completed successfully. Here is how it went:
Our data recovery technician tested the USB based drive and, as always, the HDD is not mounting on the computer. The hard drive's behavior is as usual, stays spinning, can hear the read-write mechanism resetting as it tries to load the firmware. For those at home, if attempting to connect the external drive to the computer and it fails to shop up like before, then rest assured that any subsequent attempts will fail as well. The disk drive has issues that need to be addressed in an advanced manner using professional hardware tools. No software will be able to help. It is recommended to refrain from powering the hard drive on, as it may result in irreversible damage.
Back to the data recovery lab: upon service approval, the techs went ahead and performed what is known as a firmware adaptation procedure. Basically, re-programming the drive HDD's firmware from the USB PCB to a compatible SATA PCB.
The next step was to run tests to see if the drive calibrates and reads the firmware successfully. There were some firmware errors, however nothing major. Of course, SMART attributes were checked and further internal firmware operations were altered to prevent any further media degradation.
Subsequently, the technicians mapped the read-write heads to the zones allocated for the user files and tested for data access. File access was possible.
The next step in the data recovery service procedure was to complete the imaging or cloning process to another healthy drive of equal LBA capacity using PC3000's Data Extractor. The imaging process completed with 7722 unread blocks, none associated with any of the critical files the customer needed to have recovered.
Since the customer was using this WD My Passport external drive as both, file storage and Time Machine Backup for her MacBook Pro, a file recovery extraction solution is not ideal. Instead, the technicians proceeded with a complete restore to a brand new Seagate Backup Plus external using the Disk Utility feature in Mac. A few Mac volume file integrity verifications and fine tuning were necessary to have a complete bootable volume prior to completing the disk restore procedure.
Once the data recovery job was complete, the technicians generated a file list for the customer to review prior to payment. The client confirmed the data recovery job was completed successfully and completed electronic credit card payment.
Next, our staff delivered the new 1TB Seagate external drive contained the recovered files to the customer's house at no additional charge.
The recovery was a flat $700 with a 10 days turn-around (less than the 21 estimated days proposal).
Few days later, once having a chance to fully verify the recovered files, the customer provided a data recovery review.
Do you or your client have a My Passport in need of #datarecoveryservice?
Please, contact us at 617-571-9172 with any #datarecovery questions, wonders or concerns.