Can't Access Samsung Bitlocker Encrypted Drive? Data Recovery Service in Boston, MA

Customer's M.2 Samsung SSD comes out a regular laptop machine. Solid State Drives works fine, however the end user could no longer access the encrypted NTFS user data volume.

Warning: When dealing with encrypted data, especially the FDE (Full Drive Encryption) and partition/volumes based encryption algorithm types, the following are extremely critical:

1)      That a recovery key backup exists for the respective drive or volume

2)      In the event of losing volume accessibility due to corruption, it is imperative that traditional Repair of Fix MBR (Master Boot Record) tools are NOT utilized. Why? Because these tools don’t understand the encrypted components to be able to successfully rebuild the drive’s logical structures

Internal SSD in the laptop was:

Samsung SSD PM871 mSATA 256GB

PN: MZMLN256HCHP-000D1

SN: S20ENSAG324XXX

MDL: MZ-MLN256D

MSIP-REM-SEC-MZ-MLN2560

FW: EMT42D0Q

DATE: 2015.03

CHINA

Failure:

According to the IT department, the Samsung SSD failure is unknown.

Data Recovery Diagnosis:

As always, the most important step is to create an image or clone of the customer’s drive to prevent any further possible alteration on the original Samsung SSD. Matter of fact, when it comes to encryption, we always create two clones just in case certain logical structure changes cannot be undone in case the decryption of the encrypted volume fails. By the way, the decryption often fails for unknown unpredictable reasons.

Customer provided the correct current Windows Bitlocker Recovery Key.

Data Recovery Process:

As always, the most important step is to create an image or clone of the customer’s drive to prevent any further possible alteration on the original Samsung SSD. Matter of fact, when it comes to encryption, we always create two clones just in case certain logical structure changes cannot be undone in case the decryption of the encrypted volume fails. By the way, the decryption often fails for unknown unpredictable reasons.

Once completing the cloning process, the next step was to recreate the master boot record so that the computer can point correctly at the bitlocker encrypted partition. The Data Recovery Guru technicians used WinHex for this task (http://www.winhex.com/winhex/hex-editor.html), which is one of the most advanced hex editor tools available in the data forensics and data recovery industry. Once the drive’s logical structure has been successfully rebuilt, upon enabling the drive in Device Manager, the volumes mounted correctly and immediately the Windows 10 Pro Bitlocker Window pop-up came right up. Techs entered the recovery key and the volume decryption took place on the fly. User’s data, such as the Desktop, Documents and Pictures folders and files were copied to a new USB 32GB Flash Drive.

If you are need of professional data recovery service, then give us a call at 781-762-1606 or simply click on the START FREE DIAGNOSIS at the bottom of the page.